Re-identification information for your Ninety One Global Strategy Fund Range investment domiciled in Luxembourg

FAQs

• Why do we need this information now?

The Luxembourg Anti-Money Laundering Regulations and Counter Terrorist Financing Rules require that we hold current identification documentation for all clients on the share register to meet our Know Your Client obligations. This means that we need to refresh the documentation and information we hold periodically and may need to request information retroactively, which was not required at the time of opening your account.

• What if my information has not changed?

Even if there have not been any changes, the Luxembourg Anti-Money Laundering Regulations and Counter Terrorist Financing Rules require that we hold current identification documentation for all clients on the share register to meet our Know Your Client obligations. This means that we are required to refresh the documentation and information we hold at regular intervals and may need to request information retroactively, which was not required at the time of opening your account. For that reason, it is still necessary for us to collect your current identification information and documentation.

• I have sent you this information before. Why do you need it again?

The Luxembourg Anti-Money Laundering Regulations and Counter Terrorist Financing Rules require that we hold current identification documentation for all clients on the share register to meet our Know Your Client obligations. This means that we are required to refresh the documentation and information we hold at regular intervals.

• How do I know if I have been contacted?

We will have sent you letters by email, courier, or post. If you are unsure whether you have been contacted, please be in touch with your advisor or the relevant Ninety One Client Service Team:

• How do I know if my account is up to date?

If you are uncertain about the current status of your account, please contact your advisor or the relevant Ninety One Client Service Team:

• What documents do I need to provide?

The required documents depend on your circumstances. Full details are provided in the letters that have been sent to you. If you are unsure, please contact [email protected] to confirm the specific requirements applicable to your account.

• Where should I send the information?

Step 1: Please email copies of all documents to [email protected] in the first instance. CACEIS Investor Service Bank S.A. is the registrar and Transfer Agent of the Global Strategy Fund, and it is responsible for administering the re-identification process. CACEIS will review the documents and if they are in good order, will ask you to send the originals. You may have to provide clarification or further information depending on the documents you have supplied.

Step 2: Upon confirmation from CACEIS Investor Service Bank S.A. that your documentation is in good order, it will request that you send the originals, which cannot be returned. These can be sent to:

• When should I submit the documents?

You should send your documents as soon as possible to avoid delays in the processing of any transactions, or payment of redemptions and distributions.

• I sent you my documents already. When will I get a response?

Your documents are being reviewed by CACEIS Investor Service Bank S.A., which is the Registrar and Transfer Agent of the Global Strategy Fund. It is responsible for administering the re-identification process. CACEIS is currently dealing with high volumes so it may take longer than expected to respond, and we appreciate your patience. You should, however, receive an immediate auto response as confirmation that your email has been successfully delivered.

If you have an urgent query, please contact the relevant Ninety One Client Service Team:

• My investment is with Ninety One. Why are you asking me to send documents to RBC/CACEIS Investor Services S.A.?

CACEIS Investor Services S.A. is the Fund's Registrar and Transfer Agent, previously known as RBC Investor Services. It is responsible for administering the re-identification process.

• I received your request in the post. Can you send me future correspondence by email?

Please complete your current contact details on the relevant section of the Identification Refresh form we have sent to you. Upon completion of your account re-identification, we will update your contact information so that future communications relating to re-identification can be sent to you by email.

• Where can I find the Identification Refresh form?

A copy of the Identification Refresh form was included in the letter that we sent to you. You can also find this at the below links.

View Identification Refresh form for South African investors

For all other clients, you may need a different form. Please contact us using the relevant Ninety One Client Service Team details, and we will email you the correct form.

• What if I’m unable to send you my updated information in time?

To protect your investment, some account activities may be restricted until we receive and accept the original documentation. These are detailed below:

• We may need to temporarily block the release of redemption and distribution payments.
• We may be unable to complete some transactional activities such as transfers out of your account.
• If you are paid distributions from your shares, we may need to change our systems so that these distributions are reinvested in future.

• Will I ever need to send you this information again?

Yes, the Luxembourg Anti-Money Laundering Regulations and Counter Terrorist Financing Rules require us to update the information we hold for our clients periodically. We will be in touch when we require you to update your information in the future.

If you are a South African investor, we will need to refresh your information every year. This is required since the Financial Action Task Force’s decision to greylist South Africa. You can find further information here.

We may also need to refresh the information of investors in other locations every year should their personal circumstances require us to do so.

• What is the difference between Source of Funds and Source of Wealth?

Source of Funds refers to the origin of money used for the investment. Examples include: personal savings, pension releases, share sales and dividends, property sales, inheritances and gifts, and compensation from legal rulings.

Source of Wealth refers to the origin of a client’s wealth, i.e. total assets and how they were accumulated. Examples include: inheritances, investments, business ownership interests and employment income.

Still have a question?

For any enquiries or assistance, please contact our Ninety One Client Service Team: