Help and support

OEIC or ISA investment

Please complete a redemption form and return it to us by post or by fax to the details shown on the form.

• Download OEIC or ISA Redemption form

OR

If you hold an OEIC investment you can call our Client Services Team on +44 (0) 203 938 1900 who will be able to sell your investment over the phone. Please note ISA sale instructions must be in writing.

Please note we do not offer an online service for selling your investment.

The payment of redemption proceeds is subject to Ninety One having received original signed confirmation and having verified your identity. In certain circumstances we may need to request additional information to verify your identity. If this is necessary, we will write to request the documents, and this may delay the payment of your proceeds.

Payment will normally be made directly to your bank account in accordance with the bank mandate or instructions you have provided. If you would like us to make payment directly to your bank account without having already supplied such information, you will need to provide your bank account number, sort code and one of the following:

• a spoiled cheque marked by you as void (for your bank account);
• a bank pay in slip (for your bank account);
• an original bank statement or a formal bank statement from your internet banking facility, which is no more than three months old; or
• an original letter from your bank, quoting your bank account details.

Please note we are able to send a cheque if we do not hold your bank details on file.

The proceeds of the sale of your investment will normally be paid to you on the third business day after the valuation point following receipt of your instructions (or, if relevant, following receipt of any additional information we have requested).

OEIC or ISA investment

Instructions for dealing in the OEIC Fund should be received by us by 12.00 noon UK time on a dealing day.

Please see the Dealing Calendar for details of dealing days and any relevant fund holidays, when the fund is closed for dealing:

• Download OEIC Funds Dealing calendar 2023