Help and support

OEIC or ISA investment

Please complete a redemption form and return it to us by post or by fax to the details shown on the form.

• Download OEIC or ISA Redemption form

OR

If you hold an OEIC investment you can call our Client Services Team on +44 (0) 203 938 1900 who will be able to sell your investment over the phone. Please note ISA sale instructions must be in writing.

Please note we do not offer an online service for selling your investment.

The payment of redemption proceeds is subject to Ninety One having received original signed confirmation and having verified your identity. In certain circumstances we may need to request additional information to verify your identity. If this is necessary, we will write to request the documents, and this may delay the payment of your proceeds.

Payment will normally be made directly to your bank account in accordance with the bank mandate or instructions you have provided. If you would like us to make payment directly to your bank account without having already supplied such information, you will need to provide your bank account number, sort code and one of the following:

• a spoiled cheque marked by you as void (for your bank account);
• a bank pay in slip (for your bank account);
• an original bank statement or a formal bank statement from your internet banking facility, which is no more than three months old; or
• an original letter from your bank, quoting your bank account details.

Please note we are able to send a cheque if we do not hold your bank details on file.

The proceeds of the sale of your investment will normally be paid to you on the third business day after the valuation point following receipt of your instructions (or, if relevant, following receipt of any additional information we have requested).

We offer two main fund ranges to invest in. For UK investors we offer OEIC funds, which are also available via an ISA. We also offer a Luxembourg SICAV fund, our Global Strategy Fund. It is possible to purchase Ninety One funds from a third party fund platform (which may provide you with a lower cost way of accessing our funds) or alternatively directly from us. If you are unsure of whether any of our investment funds are suitable for your needs, please contact an independent financial advisor. If you don’t have an advisor, you can use the website www.unbiased.co.uk to find a local advisor.

Please note we do not offer an online or telephone service for buying funds.

Making an initial investment

OEIC investments
Please complete the appropriate OEIC application form and post to the address shown on the form and arrange to make payment either via bank transfer or with a cheque made payable to Ninety One Fund Managers UK Ltd. If you wish to make regular savings into our funds please complete the Direct Debit section.

• Download OEIC application form

In certain circumstances we may need to request additional information to verify your identity. If this is necessary, we will write to request the information. We are also required to verify your bank account and may request further evidence to demonstrate this.

Please note we do not offer an online or telephone service for buying funds.

ISA investments
Please complete the appropriate ISA form and post it to the address shown on the application form with a cheque made payable to Ninety One Fund Managers UK Ltd. If you wish to make regular savings into our funds please complete the Direct Debit section.

• Download ISA application form

In certain circumstances we may need to request additional information to verify your identity. If this is necessary, we will write to request the information. We are also required to verify your bank account and may request further evidence to demonstrate this.

OEIC or ISA investment

Instructions for dealing in the OEIC Fund should be received by us by 12.00 noon UK time on a dealing day.

Please see the Dealing Calendar for details of dealing days and any relevant fund holidays, when the fund is closed for dealing:

• Download OEIC Funds Dealing calendar

OEIC or ISA investment

Please complete the appropriate OEIC or ISA top up form and post it to the address shown on the application form and arrange to make payment either via bank transfer or with a cheque made payable to Ninety One Fund Managers UK Ltd.

• Download OEIC Top up, switch & amendment form
• Download ISA 2026/2027 Top up, switch & amendment form

Please note we do not offer an online or telephone service for buying funds.

OEIC investment

Please complete the form below and return it to us by post or by fax:

• Download OEIC Top up, switch & amendment form

ISA investment

Please complete the form below and return it to us by post or by fax:

• Download ISA Top up, switch & amendment form

OR

If you hold an OEIC or ISA investments you can call our Client Services Team on +44 (0) 203 938 1900 who will ask you to confirm that you have read the latest Key Investor Information Document (KIID) for the fund you wish to switch into and will then be able to place the instruction over the phone.

OEIC or ISA investment

Conversions between different share classes of the same Fund may also be processed where requested and you meet the minimum investment limits for the share class you wish to convert into. For a share class conversion, please complete and return to us the Share Class Conversion Form.

A conversion from one share class of a Fund to another share class in the same Fund will not normally be regarded as a transaction liable to Capital Gains Tax (‘CGT’) by HMRC. However, conversions to or from a hedged share class could give rise to a tax liability if your annual allowance has already been used.

OEIC or ISA investment

Yes, it is possible to make monthly, quarterly, half yearly or annual withdrawals from your investment in the Funds, subject to certain restrictions. This is useful if you wish to receive regular payments from investments in those Funds. Please contact us for details and a Regular Withdrawal Plan Application Form. Please note, regular withdrawals are not applicable for our ISA products.

OEIC or ISA investment

You can change the terms of your regular investments (e.g. the amount invested) at any time by completing the relevant sections of the Ninety One OEIC Top up, switch & amendment form and returning this to us.

OEIC or ISA investment

*Subject to the minimum balance limit.

The Key Investor Information Document (KIID) is produced for every available share class in a Fund and provides you with summary information about the share class and Fund, including its investment objective and policy, risk and reward profile, past performance and charges. It is important to read this document before any investment is made into the Funds.

The KIID and further information on the Funds (including all fund literature) is available on the ‘Funds and Literature’ section of our website.

OEIC or ISA investment

We may need to carry out UK money laundering checks, including requesting information from you, which can result in delays in investment or the paying out of income and redemption money on occasion. For individual investors who are UK residents, your evidence of identity can be in documentary or electronic form and we may use electronic data sources, such as Experian, to identify you. Please note, this is not a credit check and will only validate your identity.

If we use an electronic data source to verify your identity but the check fails due to the lack of information available we will write to you to obtain documentary evidence. You must send the appropriate payment and identity information we need with your application to invest, your full name, address, date of birth and completion of the beneficial ownership section of the application form. For individual investors who are not resident in the UK, your evidence of identity will be in documentary form.

In certain circumstances, to enable us to comply with UK money laundering regulations, you may also be asked to complete additional documentation in relation to your source of funds and source of wealth. If you are not willing or are unable to provide the information requested within a reasonable period after the purchase of shares, we may sell the shares purchased and return the proceeds (which may be less than the original investment) to the relevant account.

OEIC investment

The OEIC fund range offers a wide range of share classes for different investor requirements, these have different minimum investment levels and annual management fees. Please speak to your financial advisor about which would be most appropriate for you. If you don’t have an advisor, you can use the website www.unbiased.co.uk to find a local advisor.

This document explains what they are, their names and the meaning of the various abbreviations used:

• Download OEIC Fund share class explanation

If you do not have a financial advisor and wish to deal direct with us, the R share class has the lowest investment minimum and lower annual management charge available for direct retail investors. Other share classes may be available from fund platforms. Further details with regard to charges and minimum investment limits for our share classes can be obtained in our fund prospectus.

If you have any questions or require any further information, please contact your usual financial advisor in the first instance.

OEIC or ISA investment

The FSCS can pay compensation of up to £85,000 per person if the firm concerned has failed and cannot return your investments or money owed, and you lose money because of:

• bad or misleading investment advice
• negligent management of investments
• misrepresentation, or
• fraud

The FSCS does not pay compensation if your investment does not perform as well as you hoped.

OEIC or ISA investment

Ninety One is not able to provide tax advice. Please consult a tax advisor or visit the relevant HMRC pages to get help with tax.

OEIC or ISA investment

You can register for online valuation access via our Indicator service at the attached link:

• https://indicator.ninetyone.com/public/login.aspx

OR

You can contact our Client Service Team on +44 (0) 203 938 1900.

OEIC or ISA investment

We do understand that dealing with bereavement can be a very difficult time and you don’t need to make any decisions until you are ready to. In the first instance we will need to receive written notification and an original death certificate to update the account. This should be posted to us at the address below:

Ninety One Fund Managers UK Ltd,
PO Box 9042
Chelmsford
CM99 2XL

Please enclose with this a covering letter providing the details of the executors of the estate, include their names, addresses and dates of birth, so that we can update the account with their details. We will then write out to the first named executor to confirm the options available regarding closing or re-registering the account.

OEIC or ISA investment

If you hold an OEIC or ISA investment you can call our Client Services Team on +44 (0) 203 938 1900 who will be able change your address over the phone.

OR

You can complete the Change of Personal Details form and return this to us by post at the address shown on the form.

• Download OEIC & ISA Change of personal details - individuals

The Ninety One ISA is a standard stocks and shares ISA with an annual investment allowance as determined by the current tax year limits.

The Ninety One APS ISA is a product that is available to the surviving spouse/civil partner of an investor who has died and who held a Ninety One ISA or an ISA with any other ISA manager at the date of their death (the “Deceased”). An APS ISA allows the surviving spouse/civil partner to make ‘Additional Permitted Subscriptions’ that do not impact their standard annual ISA allowance. The amount of the Additional Permitted Subscriptions which you may make will be equivalent to the higher of the value of the ISA at the date of death or the value of the ISA at the date the ISA ceases to be a continuing ISA.

The account will cease to be a continuing ISA on the earlier of the following:

• administration of the Deceased’s estate is complete,
• the ISA is closed, or
• 3 years after the date of death.

Yes – you can transfer your stocks and shares ISA and/or cash ISA to or from another ISA manager. Please note the following important points:

• If you wish to transfer a current tax year stocks and shares ISA or cash ISA to another provider, then the entire amount needs to be transferred i.e. it cannot be transferred in part. This is because you are only able to open one ISA of each type (for example, a stocks and shares ISA or a cash ISA) each tax year. For previous tax years you can transfer all or part of your stocks and shares and/or cash ISAs.
• You can transfer between cash ISAs and stocks and shares ISAs as many times as you wish.
• You should not withdraw sums from your stocks and shares ISA or cash ISA yourself in order to deposit it into the opposite type of ISA. If you do, any amount that you pay in will count as a new payment against your overall limit.
• If you have already made subscriptions in relation to your Additional Permitted Subscriptions Allowance with another ISA manager, you can still transfer that APS ISA to us but you will not be able to make any further subscriptions with us.
• Similarly, if you have already made Additional Permitted Subscriptions with us then you can transfer that APS ISA to another manager, but any further Additional Permitted Subscriptions must be made with Ninety One.

The ISA will continue to be exempt from tax following the death of the holder until the earlier of the closure of the account, the completion of the administration of the holder's estate or the third anniversary of the holder's death.

Investments within the ISA will form part of a holder's estate upon death. On production of the Death Certificate and the Sealed Grant of Probate, Letters of Administration or if relevant a completed Small Estates declaration, the investment may then be sold or re-registered in the names of the Executors or Administrators of the Estate or a Beneficiary.

As outlined above, the ISA allowances of deceased account holders may be transferred to their spouse or civil partner, subject to certain conditions. Please contact us if you require further details

In line with the FCA’s Client Money Rules, we will provide you with a client money statement at least once a year, if applicable. Please note that if there is no client money linked to your account on the statement date, you will not receive a statement.

Global Strategy Fund investment

Please complete the redemption form and return it to us by post or by fax to the details shown on the form.

• Download Global Strategy Fund Redemption form

Please note we do not offer an online or telephone dealing service for selling your investment.

The payment of redemption proceeds is subject to Ninety One having verified your identity. In certain circumstances we may need to request additional information to verify your identity and bank details. If this is necessary, we will contact you to request documentation and this may delay the payment of your proceeds. Please contact your relevant Client Services Team if you require clarification.

We offer two main fund ranges to invest in. For UK investors we offer OEIC funds, which are also available via an ISA. We also offer a Luxembourg SICAV fund, our Global Strategy Fund. It is possible to purchase Ninety One funds from a third party fund platform or alternatively directly from us. If you are unsure of whether any of our investment funds are suitable for your needs, please contact an independent financial advisor. If you don’t have an advisor, you can use the website www.unbiased.co.uk to find a local advisor.

Making an initial investment

Global Strategy Fund investment
Please complete the relevant application form and return this with the relevant anti-money laundering documents to the appropriate office address as shown on the form. You will also need to arrange to make a bank transfer to our account. Please see the Telegraphic Transfer Details section of the form for our bank details. If you are unsure what further documentation may be required regarding identity or bank verification please contact your local Client Services team for clarification.

• Download Global Strategy Fund application form - individual investors
• Download Global Strategy Fund application form - corporate investors

Global Strategy Fund investment

Instructions for dealing in the the Global Strategy Fund vary by sub-fund and you should consult the latest prospectus to confirm the trade order cut-off times and dealing days.

• Download Global Strategy Fund Prospectus

Please see the Dealing Calendar for details of dealing days and any relevant fund holidays, when the fund is closed for dealing:

• Download Global Strategy Fund Dealing calendar

Global Strategy Fund investment

Please complete the appropriate additional investment form and post it to the address shown on the application form and arrange to make payment via bank transfer.

• Download Global Strategy Fund Additional investment form - individual investors

Please note we do not offer an online or telephone service for buying funds.

Global Strategy Fund investment

Please complete the switch form with details of the sub-funds that you wish to switch between. This form should be returned by fax or by post to the contact details shown on the form.

• Download Global Strategy Fund Conversion and/or switch form

Global Strategy Fund investment

Please complete the conversion form with details of the sub-funds along with the share class that you wish to convert between. This form should be returned by fax or by post to the contact details shown on the form.

• Download Global Strategy Fund Conversion and/or switch form

No, a redemption form will need to be completed and submitted for each withdrawal request.

GSF investment

*Subject to the minimum balance limit.

The Key Investor Information Document (KIID) is produced for every available share class in a Fund and provides you with summary information about the share class and Fund, including its investment objective and policy, risk and reward profile, past performance and charges. It is important to read this document before any investment is made into the Funds.

The KIID and further information on the Funds (including all fund literature) is available on the ‘Funds and Literature’ section of our website.

The required documents depend on your circumstances. Full details are provided in the letters that have been sent to you. If you are unsure, please contact [email protected] to confirm the specific requirements applicable to your account.

Global Strategy Fund investment

The Global Strategy Fund offers a wide range of share classes for different investor requirements, these have different minimum investment levels and annual management fees. Please speak to your financial advisor about which would be most appropriate for you. If you don’t have an advisor, you can use the website www.unbiased.co.uk to find a local advisor.

This document explains what they are, their names and the meaning of the various abbreviations used:

• Download Global Strategy Fund share classes explanation

The A share class has the lowest investment minimum and lower annual management charge available for retail investors who come direct to us. Other share classes may be available from fund platforms. For further details regarding the charges and minimum investment limits please consult the fund prospectus.

If you have any questions or require any further information, please contact your usual financial advisor in the first instance.

The Système d’indemnisation des investisseurs Luxembourg (SIIL, Investor Compensation Scheme Luxembourg) covers eligible clients of investment firms and banks.

Ninety One is not able to provide tax advice. Please consult a tax advisor or visit the relevant HMRC pages to get help with tax.

Global Strategy Fund investment

You can register for online valuation access via our Indicator service at the attached link:

• https://indicator.ninetyone.com/public/login.aspx

OR

You can contact our Client Service Team on +44 (0) 203 938 1800.

Global Strategy Fund investment

We do understand that dealing with bereavement can be a very difficult time and you don’t need to make any decisions until you are ready to. In the first instance we will need to receive a written notification and an original death certificate to update the account. This should be posted to us at the address below:

Ninety One Guernsey Ltd,
c/o CACEIS Bank, Luxembourg Branch
14, Porte de France
L-4360, Esch-sur-Alzette
Luxembourg

We will then review the account and notify you of any further documentation that may be required to either sell or transfer the shares.

Global Strategy Fund investment

Please complete the below form and return it by post using the contact details provided, along with proof of your new address, as described on the form. Further verification documentation regarding your account may be required and we will contact you if this is the case.

• Download Global Strategy Fund Change of address form

Ninety One was previously Investec Asset Management, part of the Investec Group and we demerged in March 2020. If your investment was previously with Investec Asset Management or Investec Fund Managers, these have now been renamed Ninety One and you should contact us via your local office. If your investment is with a different part of the Investec Group then you should contact Investec directly https://www.investec.com/en_gb.html.

Ninety One is not authorised to provide investment advice on new or existing investments. If you are unsure of whether any of our investment funds are suitable for your needs, we recommend you contact an independent financial advisor. If you don’t have an advisor, you can use the website www.unbiased.co.uk to find a local advisor.

Monthly factsheets provide further information on each fund including performance and how the fund is invested. These can be found in the literature area of our website. Alternatively, performance graphs can be produced via our website by clicking on the fund name and share class that you are interested in and selecting the performance tab.

• View glossary of terms

Details of how to contact us to make a complaint for each fund range are provided in the link below:

• Download Complaint handling procedure