Telephone calls may be recorded for training, monitoring and regulatory purposes and to confirm investors’ instructions.
At Ninety One we aim to provide our clients with the highest levels of care and customer service. We value client relationships and whilst we try our very best to satisfy clients’ requirements, inevitably some may have a complaint. In such circumstances, we encourage clients to address their complaints, queries or concerns to us by phone or emails as shown above. We have complaint handling procedures in place to ensure that complaints are handled fairly and promptly. The expected timeframe for processing a complaint under normal circumstances is two months. We will handle or channel to the relevant party any complaints or queries from clients and revert to the clients as soon as practicable.